Administrative Essentials Program

The outline below presents a comprehensive, 24-hour professional development program for administrative professionals in Canadian organizations, structured in the same format and style as the Business Management program.

Program overview

• Total duration: 24 hours (8 modules × 3 hours).
• Target audience: Administrative professionals, executive assistants, office coordinators, reception specialists, and administrative team members seeking to advance their skills in Canadian workplaces.
• Delivery: Self-paced online or blended; each module can stand alone but also builds toward an Administrative Essentials Certificate.

Core outcomes by the end of 24 hours, learners will be able to:

• Explain core administrative functions (organizing, coordinating, supporting, documenting) in the Canadian business context.
• Use essential administrative tools for scheduling, document management, project coordination, and time management.
• Communicate professionally in person, in writing, and via digital channels with clarity and courtesy.
• Interpret office workflows, organizational structures, and communication protocols to work effectively across functions.
• Apply ethical standards, confidentiality, and professional conduct in handling sensitive information.
• Use AI and digital tools to support administrative tasks (scheduling, documentation, communication) while maintaining accuracy, confidentiality, and human judgment.