- 8 Sections
- 44 Lessons
- 24 Hours
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- The Administrative Professional, Ethics, and Canadian Workplace CultureIntroduces the administrative professional's core responsibilities, professional conduct, confidentiality, and navigating modern workplaces with integrity and future-readiness.5
- 1.11. What administrative professionals do in Canada (and why it matters)
- 1.22. Professionalism as observable administrative behaviour
- 1.33. Confidentiality and ethical use of information
- 1.44. Future-ready mindset: administrative professionals and AI
- 1.5Activities (with self-check guidance) – Chapter 1
- Time, Priorities, and Workload ManagementCovers time types, prioritization tools, managing multiple requests, and preventing overload while maintaining professional boundaries.5
- Professional Communication and WritingFocuses on email, documents, memos, meeting coordination, and phone etiquette supporting clear, professional communication.6
- Organizing Information, Files, and DocumentationEmphasizes file organization systems, naming conventions, record keeping, data accuracy, and secure information handling.6
- Supporting Meetings, Events, and Executive CoordinationCovers meeting logistics, event planning, and executive support, including anticipatory administration and stakeholder management.5
- Financial Awareness and Administrative BudgetingBuilds understanding of administrative costs, expense tracking, simple budgets, procurement, and cost-saving opportunities.6
- Technology, Digital Tools, and Workplace SafetyAddresses software proficiency, cybersecurity awareness, data privacy, physical ergonomics, and mental health in the workplace.6
- Professional Development, Interpersonal Skills, and CapstoneEmphasizes interpersonal relationships, career development, resilience, and integrating all program learning in a capstone project.5
2. Professionalism as observable administrative behaviour
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